SHIPPING + RETURNS
UPDATED JANUARY 2019
HOW DOES SHIPPING WORK?
DO YOU SHIP TO CANADA?
When items are in stock & the order is placed before 12:00PM ET, you may expect these delivery times:
Delivery will be within 7-10 business days. Do not count weekends or holidays. Delivery times to AK + HI may vary.
Delivery will be within 3 business days. Do not count weekends or holidays. Express Service orders can only be delivered to a street address.
NEXT DAY SERVICE
Delivery will be within 2 business days. Do not count weekends or holidays. Next Day Service orders can only be delivered to a street address.
HAVE A RETURN OR EXCHANGE?
If you are not happy with your W!NK™ purchase, we will gladly accept a return within 5 days of delivery and exchange it for the same product or another product of equal or lesser value.
All products must be in the condition you received. Vape Pen Cartridges or Disposable Vape Pens are not returnable.
Please note that it takes 7-10 business days to process exchanges once they arrive at our location. We will initiate the exchange process upon receipt of your return, and you will receive a return processing e-mail confirmation from W!NK™.
Original shipping costs are not refundable. Exchange shipping costs are your responsibility.
W!NK™ will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item). We are unable to accept returns for products purchased through retail partners or 3rd party retailers. Contact them about a return.